Frequently Asked Questions
Have a question? We’re always happy to help!
Contact us at firstname.lastname@example.org or 301-608-9101 for assistance.
Below are answers to some of the more frequently asked questions:
VISITING OUR STUDIOS
Current Health and Safety Policies for Visitors
Studio Health and Safety Policies (as of February 25, 2023): Pyramid values the health and wellbeing of our artists, teachers, students, staff, and visitors. At this time, we have a “masks optional but encouraged” policy for our public spaces. Some exceptions: 1) If you are not fully vaccinated, please wear a mask; 2) If you have been exposed to Covid-19, wear a mask for 10 days after exposure; If you have tested positive, STAY HOME and follow current CDC guidelines for isolation and mask wearing.
Please be supportive of our staff and other guests who choose to mask up for their (or your) benefit, and be willing to don a mask if you are working in close proximity to someone who requests it.
Learn more about our policies for workshop attendees >
Back to top
Parking and Transportation
Pyramid does not own the parking lot in the rear of our building. However, it is open to artists and visitors for free on weekdays starting at 6pm and all day on weekends (despite the Minority Access signage).
There are also metered lots next to the Post Office and Franklin’s Restaurant. Meters apply Monday-Saturday, 8am-8pm. The parking rate is $0.50/hour. There is non-permit residential street parking on some neighboring streets. If you park in a residential permit parking zone, you are limited to two hours. For more information, review Hyattsville’s Downtown Parking Map here.
PUBLIC TRANSPORTATION: Getting to Pyramid by Metro? Allow plenty of time. Use the GREEN LINE and take it to the West Hyattsville Station. Go to BUS BAY E to catch the F8 bus going in the direction of Cheverly Station. According to the WMATA Trip Planner, it is about 10 minutes from the train station to the Baltimore Avenue and Gallatin Street stop.
Back to top
We are so very lucky to have a wealth of options within walking distance of the studio—perfect for those spending the day with us in class or wishing to make a day of it in downtown Hyattsville.
Food and Beverage:
Vigilante Coffee just across Gallatin Street for caffeine and snacks, 7am-4pm. Franklin’s Restaurant is across Rt1/Baltimore Ave and has table service and American fare. A little further up Rt 1/Baltimore Ave are: Yes! Organic Market, Chipotle, Busboys & Poets, Streetcar 82 Brewing Co. and more.
For Workshop Attendees: Food consumption is allowed in the studios in these designated areas when not reserved for classes, meetings, or other events: General classroom, Denbo Library, and around the kitchenette table in the gallery. Please also feel free to make use of the bench/chairs on the front sidewalk and our small table on the back patio. If you bring food, we do have a refrigerator and microwave that are available for your use.
Need supplies for class or simply love looking through rows of paints, pencils, markers, and more? Artist & Craftsman is just a quick walk down Rt 1/Baltimore Ave and have an amazing selection in-store.
Shopping, Events, and More:
There’s so much to see and do in South Hyattsville! Learn more about the other local businesses and happenings that make SoHy such a great community at SoHy Co-Op‘s website.
Back to top
Scheduling a Lesson:
We’re happy to offer custom instruction for one-to-one and two-to-one lessons in all of our disciplines so you can learn what you want on your own schedule. After you purchase your lesson, we will contact you within the next seven (7) days to begin looking and scheduling options that work with your schedule. To help speed up the process, please answer all of the questions provided at checkout. Please note: Because lessons are customized, they are not eligible for the member discount.
Have a particular project in mind, but not sure which category fits best? Please contact us! We’re happy to learn more about your goals and how best to assist you on your creative journey.
Scheduling Policies: Please note we cannot guarantee to place your lesson within 7 days of purchase. The lesson will become invalid (and non-refundable) if your schedule is not confirmed within 30 days of purchase. Lessons can be rescheduled with at least 4 days notice of the original scheduled date.
Back to top
Scheduling a Workshop for a Group (3 or more)
In addition to our standard small group workshops, Pyramid is happy to offer custom workshop options for groups of 3 and more. Please contact us to discuss your goals and group size for activity options and custom quote.
Scheduling Policies: Please note we cannot guarantee to place your group workshop within 7 days of initial contact. Group workshops can be rescheduled with at least 7 days notice of the original scheduled date.
Back to top
Using Your Membership Discount:
Members! Don’t forget to plug in the members-only code (PAACmember) to automatically apply the 10% discount at checkout. This code is considered a “coupon” by the website. Use this code before using any gift cards or credits.
Using a Gift Card:
Gift cards are considered “coupons” by our website. Simply type in the full gift card number in the cart or checkout screen. If you’re a member, be sure to enter your membership discount code first! Note: Older and digital gift cards may have been entered differently. If you’re having trouble, try the number with spaces included or just the last four digits alone. Still having trouble? Contact us: email@example.com or 301-608-9101.
Looking to gift a class for a friend or loved one? When registering, use your personal email address in the attendee field to avoid us accidentally spoiling the surprise. You can add the contact information for your recipient and any other details in the “Order Notes” field on the checkout screen.
Prefer a gift card? You can purchase a physical gift card in our shop, in-person or over the phone, during regular business hours. You can also send the gift card digitally by purchasing it through our online store here. Gift cards can be used towards workshop registrations, lessons, shop purchases, and membership (must purchase membership in-person or via phone).
Need assistance? We’re happy to help. Please contact us: firstname.lastname@example.org or 301-608-9101.
Back to top
Current Health and Safety Policies
(As of February 25, 2023): Pyramid values the health and wellbeing of our artists, teachers, students, staff, and visitors. At this time, we have a “masks optional but encouraged” policy for our public spaces. Some exceptions: 1) If you are not fully vaccinated, please wear a mask; 2) If you have been exposed to Covid-19, wear a mask for 10 days after exposure; If you have tested positive, STAY HOME and follow current CDC guidelines for isolation and mask wearing. Pyramid continues to offer flexible options for students who need to miss a class due to illness and/or exposure.
Please be supportive of our staff and other guests who choose to mask up for their (or your) benefit, and be willing to don a mask if you are working in close proximity to someone who requests it. Masks are available at Pyramid’s front desk, in the gift shop.
Please contact us with any additional questions or concerns.
Back to top
Registration Cancellation and Refund Policy
Students must submit a refund request to Education Manager, Jen Sheckels, in writing, 7 days or more before the start date of a class to be issued a 100% refund.
A student who submits a refund request less than 7 days before the start date of a class will receive a 50% refund. No refunds will be issued on or after the start date of a class or workshop.
Classes missed by students cannot be refunded or rescheduled and make-up classes will not be provided to students who miss a regularly scheduled class. NOTE: Pyramid will continue to be flexible with any cancellations received ahead of the class start due to illness on a case-by-case basis. Please contact us!
Classes with insufficient enrollment may be canceled prior to the first class. Every effort will be made to notify the student regarding cancellation a week before the first class. If Pyramid cancels the class, the student will be issued a full refund.
REGARDING INCLEMENT WEATHER: On days with inclement weather, please keep an eye on Pyramid’s homepage. Decisions to close or stay open will be made by 9 am. and updated every few hours to reflect any changes. In the event a workshop is canceled due to weather, we will be in contact with all participants and try our best to reschedule the workshop to accommodate all attendees. If a new date cannot be agreed upon, students who cannot make the rescheduled date will receive a full refund.
Back to top
While Pyramid Atlantic Art Center is a safety-conscious institution, it is impossible to eliminate the risks that accompany the use of certain tools, equipment, and materials. By participating in Pyramid workshops and activities, you assume responsibility for the inherent risks involved. Material Safety Data Sheets for all hazardous items used in studios are available for view before or during workshops.
If you have a concern about chemicals, materials, and allergens, please feel free to add a note to the accommodations question during registration. We can often find alternative solutions for those who cannot use or be near certain materials for any reason.
Have a specific question or concern before signing up? Contact us: email@example.com or 301-608-9101.
Back to top
Waitlists and Requests
When a workshop is sold out, join the class waitlist by contacting Jen Sheckels. If seats are added, we will contact those on the waitlist in the order in which they joined the list. In addition, if a new class is added to the schedule due to demand, those on the waitlist are given first dibs at registration.
Don’t see a class you’ve been waiting to take? Request it by emailing Jen Sheckels! We’ll let you know as soon as it’s added to our schedule.